Terms of Service

1. About Us & Acceptance of Terms

International Evaluations (“Company,” “we,” “us,” or “our”) is a professional document preparation service headquartered at 39159 Paseo Padre Pkwy STE 119, Fremont, CA 94538, United States. We operate the website at internationalevaluations.com and provide credential evaluation, expert opinion letter, translation, and related immigration documentation services.

By accessing our website, submitting an application form, placing an order, or using any of our services, you (“Client,” “you,” or “your”) agree to be bound by these Terms of Service and our Privacy Policy, which are incorporated herein by reference. If you do not agree to these Terms, you may not use our services.

If you are placing an order on behalf of a company, law firm, or other organisation, you represent and warrant that you have the authority to bind that entity to these Terms.

2. Nature of Our Services

International Evaluations provides professional document preparation services for immigration and employment purposes. Our services include, but are not limited to:

• Credential Evaluations — Academic, course-by-course, and work experience evaluations assessing the U.S. equivalency of foreign educational credentials and professional experience.
• Expert Opinion Letters — Formal written statements prepared with input from independent credentialed experts for use in USCIS immigration petitions, including H-1B, O-1, EB-1A, EB-1B, EB-2 NIW, L-1, and TN visa applications.
• Certified Translations — Certified English translations of foreign-language documents for submission to USCIS and other official bodies.
• Petition Cover Letters & Support Letters — Professionally prepared petition narrative documents for EB-1A and EB-2 NIW self-petitions.
• Immigration Business Plans — Professionally prepared business plan documents for E-2, EB-5, L-1A, and EB-2 NIW petitions.
• RFE Response Documentation — Supporting documentation prepared for use in responses to USCIS Requests for Evidence.
• PERM Recruitment Advertising — Labour certification recruitment advertising as required by the Department of Labor.

All services are document preparation services only. We do not file petitions, submit applications, or communicate with USCIS or any government agency on your behalf. Final submission of all documents to USCIS or any other agency remains the sole responsibility of the Client or their designated legal representative.

3. Not a Law Firm — No Legal Advice

We do not advise on immigration strategy, petition eligibility, visa selection, filing procedures, or immigration outcomes. For guidance specific to your immigration situation, we strongly recommend retaining a qualified, licensed immigration attorney.

The preparation and delivery of a document by International Evaluations does not constitute a representation, warranty, or assurance that any immigration petition will be approved or that any particular outcome will result. USCIS and all other government agencies make eligibility determinations independently, based on the complete record submitted at the time of adjudication.

4. Placing an Order

Orders are initiated by submitting our online Application Form at internationalevaluations.com/application-form/ or by contacting us directly via phone or email. Submission of an application form does not constitute a binding order.

Following receipt of your application, we will:

1. Review your requirements and confirm the scope of work.
2. Present you with a shortlist of qualified independent experts where applicable.
3. Confirm final pricing and turnaround time in writing before any work begins.

A binding order is formed only when we confirm the scope, pricing, and turnaround time in writing and you provide written acceptance. No payment is required until you have approved the expert (where applicable), the scope of work, and the confirmed price.

5. Pricing & Payment

All prices are stated in U.S. dollars. Published prices are starting prices and final pricing is confirmed in writing before any work begins. Prices may vary based on service type, turnaround option, complexity, and document volume.

Payment Terms

Full payment is due upon written confirmation of the order scope and price. Work does not commence until payment has been received and confirmed. We accept major credit and debit cards and other payment methods as specified at the time of order.

Rush & Express Fees

Express and Rush turnaround options are available at additional cost as listed on our pricing page. Rush availability is subject to expert and specialist availability at the time of order. Rush fees are non-refundable once work has commenced under the accelerated timeline.

Taxes

Prices do not include applicable taxes. Any applicable sales or use taxes will be added to your invoice where required by law.

6. Turnaround Times & Delivery

Turnaround times are calculated in business days from the date all required information and documents have been received in full. Incomplete submissions will pause the turnaround clock until all required materials are provided.

Documents are delivered digitally via email in PDF format unless otherwise agreed in writing. Physical delivery is not available as a standard service.

For Rush orders, please contact us before placing your order to confirm expert availability for your specific timeline. Rush orders that cannot be fulfilled within the requested timeframe due to availability will be completed on the next available timeline, with the option to request a refund of the Rush fee differential.

7. Revisions Policy

You will receive a full draft of all deliverables for review before the final document is issued. Your written approval is required before final delivery. This review stage is your opportunity to identify factual inaccuracies or items requiring adjustment.

What Revisions Cover

Revisions are available where the draft contains factual inaccuracies or does not accurately reflect the information and documentation you provided. Revisions are available at no additional charge where they address:

• Factual errors in the description of the petitioner’s credentials, qualifications, or role.
• Inaccurate representation of the employer’s organisation or the position offered.
• Omissions of material information that was provided in your original submission.

What Revisions Do Not Cover

Revisions do not include changes that constitute a material change in the scope of the original order, including changes to the visa type being addressed, a change in the expert selected, a complete rewrite of the document for strategic reasons, or additions of new information not provided in the original submission. Such changes may be treated as a new order and priced accordingly.

8. Refund Policy

Due to the professional and bespoke nature of our services, our refund policy is as follows:

Before Work Commences

If you cancel your order in writing before any work has commenced, you are entitled to a full refund of any payment made. Cancellation must be made by written notice to info@internationalevaluations.com.

After Work Has Commenced

Once work has commenced — defined as the point at which your order has been assigned to a documentation specialist or expert and initial preparation has begun — refunds are not available. This is because professional time and expert consultation costs are incurred from this point.

Draft Dissatisfaction

If you are not satisfied with a draft, the appropriate remedy is the revision process described in Section 7. Dissatisfaction with the style, tone, or strategic emphasis of a letter — as distinct from factual inaccuracy — does not constitute grounds for a refund once work has commenced.

USCIS Outcomes

We do not offer refunds based on the outcome of any USCIS adjudication, petition denial, Request for Evidence, or other immigration proceeding. The acceptance or rejection of any document by USCIS or any other government agency is outside our control and does not constitute a basis for a refund claim.

9. Your Responsibilities

By placing an order with International Evaluations, you agree and warrant that:

• All information and documents you provide to us are accurate, complete, and not misleading.
• You have the right to share all documents you provide with us and that doing so does not violate any third-party rights or confidentiality obligations.
• You will provide complete and accurate information in a timely manner. Delays caused by incomplete or late submission of required documents are your responsibility and do not entitle you to a refund or adjusted turnaround.
• You will review all draft documents carefully before approval and will not submit a document to USCIS or any other agency that you believe to contain inaccuracies.
• You understand that documents prepared by us are supporting documentation only and that you or your legal representative are responsible for the strategy, structure, and completeness of any immigration petition in which they are included.
• You will not use any document prepared by us in a manner that is fraudulent, misleading, or contrary to applicable law.

You acknowledge that the submission of false information to USCIS or any government agency constitutes immigration fraud and may have serious legal consequences. International Evaluations prepares documents based solely on the information and materials provided by you. We are not responsible for inaccuracies resulting from incorrect or incomplete information submitted by you.

10. Intellectual Property

Upon full payment for an order, you receive a non-exclusive licence to use the delivered document for the specific immigration purpose for which it was prepared. This licence does not grant you any ownership of the underlying templates, frameworks, methodologies, or proprietary processes used in preparing the document.

You may not reproduce, resell, distribute, or use documents prepared by International Evaluations for any purpose other than the immigration petition or proceeding for which they were prepared without our prior written consent.

Expert opinion letters are authored and signed by the independent expert to whom the letter is attributed. The letter reflects that expert’s genuine professional assessment. You may not alter the substance or attribution of any expert opinion letter after delivery.

11. Limitation of Liability

To the maximum extent permitted by applicable law, International Evaluations, its officers, employees, contractors, and agents shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to your use of our services, including but not limited to:

• Denial of any immigration petition, application, or request for status.
• Issuance of a Request for Evidence or Notice of Intent to Deny by USCIS or any other government agency.
• Delays in immigration processing or adjudication.
• Changes in USCIS policy, adjudication standards, or legal requirements occurring after delivery of a document.
• Loss of employment, business opportunity, revenue, or immigration status.

Our total cumulative liability to you for any claim arising out of or related to these Terms or our services shall not exceed the total amount paid by you to us for the specific service giving rise to the claim.

Nothing in these Terms limits our liability for fraud, death or personal injury caused by our negligence, or any other liability that cannot be excluded or limited under applicable law.

12. Indemnification

You agree to indemnify, defend, and hold harmless International Evaluations and its officers, employees, contractors, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of our services; (b) your violation of these Terms; (c) any inaccurate or incomplete information you provided to us; or (d) your submission of any document to USCIS or any other agency in a manner that is fraudulent or contrary to applicable law.

13. Confidentiality

We treat all client information and documents with strict confidentiality. We do not share your personal information, case details, or submitted documents with third parties except as necessary to fulfil your order (for example, sharing relevant case information with the assigned expert), as required by law, or as described in our Privacy Policy.

Independent experts engaged by us to prepare opinion letters are engaged under confidentiality obligations and may not disclose client information to third parties.

14. Governing Law & Dispute Resolution

These Terms of Service are governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions.

Any dispute arising out of or related to these Terms or our services that cannot be resolved informally shall be subject to the exclusive jurisdiction of the state and federal courts located in Alameda County, California.

Before initiating any formal legal proceeding, you agree to contact us at info@internationalevaluations.com to attempt to resolve the dispute informally. We will make a good-faith effort to resolve any dispute within 30 days of receiving written notice.

15. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will be effective upon posting to our website at internationalevaluations.com/terms/ with the updated effective date. Your continued use of our services after any such changes constitutes your acceptance of the revised Terms.

For material changes, we will make reasonable efforts to notify clients via email or a prominent notice on our website. We encourage you to review these Terms periodically.

16. Contact Us

If you have any questions about these Terms of Service, please contact us: